Betts Plumbing & Heating Supply, Inc. DBA Betts Supply

About

Betts Plumbing & Heating Supply Inc is a wholesale supplier of plumbing, heating, and industrial piping for both commercial and residential applications. Betts has called Westfield, MA home for over 60 years. The present owner and President represents the family’s 4th generation in the industry. We find the solutions you need, with the service you deserve. If water runs through it, we sell it! Company Profile: Betts Plumbing & Heating Supply, Inc. was originally founded as Betts Piping Supply Company on Jan 2, 1959 by Russell and Lynne Betts. At the end of 1961, when Russell passed, Lynne chose to keep the company running. She was the only employee, as her son Robert was only 15 at the time. She remained the only employee until her son began working full-time in 1965. Robert Betts was president from 1992-2012. In 2003, Kimberley Betts, Robert’s daughter, joined the business. In 2012, Kim assumed the role of President and the company changed its name to Betts Plumbing & Heating Supply Inc. to better demonstrate its product offering. Betts has moved three times since its inception, each time to a larger location, to accommodate the growing inventory and needs of the industry. Currently, the business is located at 14 Coleman Avenue, and has more than 20,000 sq/ft of space. This allows for a large warehouse which houses over 20,000 SKU's and about 1 million in inventory. There is also a counter area where professionals and homeowners can get expert advice and place their orders. Lastly, there’s a showroom where homeowners can see plumbing fixtures on display to assist them with their kitchen and bath designs. Betts began as a pipe, valve, and fitting company, but as the times changed Betts has diversified into including plumbing and heating supplies. Betts' inventory ranges from repair parts for kitchen, bath, and heating equipment, to fittings and pipes of various materials including, copper, steel, and plastic. The company also stocks water heaters, boilers, furnaces, pumps, and mini splits for installation. Betts is also able to get those hard to find items that other retailers are often unable to provide. It is important to Betts to assist their customers with their needs, developing an invaluable relationship between customer and wholesaler. Once, Betts got a customer a row boat! After all, if water runs through it (or near it) we sell it! Betts has a staff comprising of 6 individuals. The company has 1-1/2 office support staff, Margaret and Dee that handle the accounts payable, accounts receivable and pricing of our products (we have over 50,000 SKU's we maintain in our computer). Our sales team consists of Eric, Keith and Derrick. Eric is a licensed plumber that works the counter and handles most of the commercial quotes. Keith handles the showroom sales and also works the counter area. Derrick, who studied to be in the trade, works the counter and manages the warehouse. Ted does our shipping and receiving, and is our truck driver. Kim, the President, oversees the entire operation but also does the stock purchasing assist with quoting large jobs, and the accounting. All staff are cross-trained to some degree to assist when folks are out or need a hand. Certifications, Awards, Distinctions and Associations: Woman Business Enterprise in State of MA Disadvantage Business Enterprise Statewide Vendor for State of MA FAC100 Cat 6 Statewide Vendor for State of MA FAC105 Greater Westfield Chamber of Commerce Member for over 50 years, Past member of Executive Committee, Board Governance Chair Home Builders and Remodelers of Western MA IMARK(National buying group) ACWD (Regional buying group) & Secretary of the Board of Directors American Supply Association Member (ASA) SBPP System for Award Management (SAM) Registered Registered with Duns and Bradstreet Value Proposition: · Final decision maker is on site · Attention to detail: Invoices and quotes follow same order as customer, we don't assume, question when things don't look correct. · Historical Data: Product information dating to the 1950s, customer history since 1999. · Friendly Staff: Customers are our job, without them we would not exist. · Large Inventory: We are a full-service stocking warehouse, not a branch or twig. · Domestic: We purchase domestic products when possible, giving customers the best product at reasonable prices.

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