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Evaluation of existing call center technologies, systems, and processes to identify the most immediate and critical challenges that get addressed to bring operations up to peak efficiencies. _x000D_ _x000D_ Training organizations on core WFM / WFO discipline methodologies as well as help them learn their tools and systems to better understand the importance of quality data inputs for quality data outputs. _x000D_ _x000D_ Configuration and optimization of WFM / WFO tools and systems to ensure that they are getting the most value out of their technology investment.
| Type | State | Agency | Certificate # |
|---|---|---|---|
| WOSB | National | Small Business Administration (SBA) | — |
APOPKA, FL
FIRM SPECIALIZING IN ADMINISTRATION, COMMUNICATIONS, COMPLIANCE, CONTRACT SUPPORT, PUBLIC INVOLVEMENT, CEI INSPECTION SERVICES, WEBSITE, AND TECHNICAL WRITING; Custom Computer Programming Services; Administrative Management and General Management Consulting Services; Human Resources Consulting Services; Public Relations Agencies; All Other Professional, Scientific, and Technical Services; Professional and Management Development Training
Ponte Vedra Beach, FL
541320 Landscape architectural services 541611 Administrative Management and General Management Consulting Services 541618 Other Management Consulting Services 561920 Event and meeting planning services 925120 Administration of Urban Planning and Community and Rural Development
Jacksonville, FL
541330 Civil engineering services 541611 Administrative Management and General Management Consulting Services 238990 Sidewalk Construction, residential and commercial 237110 Construction management, water and sewer 237310 Construction management highway, road, street and bridge 237990 Drainage project construction 238210 Traffic signal installation
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