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The Ascent Group, Inc. is a management consulting firm specializing in improving the customer experience through diagnostic assessments, benchmarking, best practice discovery, and business process improvement. _x000D_ _x000D_ With more than 25 years of utility consulting experience, our firm brings a broad depth of customer service improvement and best practices knowledge and is capable of both independent perspective combined with flexible and responsive delivery of consulting services. _x000D_ _x000D_ We provide custom benchmarking and best practice discovery services to companies. Past projects have explored such topics as IVR self-service technologies to broader studies of customer service operating functions, including: Contact Centers, Credit Issuance, Revenue Recovery, Billing, and Remittance Processing._x000D_ _x000D_ We also conduct primary research. Topics explored include first contact resolution, call quality management, self-service, contact center strategies, eService, and field service delivery.
| Type | State | Agency | Certificate # |
|---|---|---|---|
| DBE | Georgia | Georgia Unified Certification Program | — |
| DBE | Georgia | Georgia Department of Transportation | — |
| DBE | Georgia | Maryland Department of Transportation | — |
JOHNS CREEK, GA
INDUSTRIAL BUILDING CONSTRUCTION;FLOORING CONTRACTORS - INSTALLATION;WHOLESALE TRADE AGENTS and BROKERS;INTERIOR DESIGN SERVICES;MISC: ADMINISTRATIVE MANAGEMENT SERVICES;Misc: General Management Consulting;ENVIRONMENTAL CONSULTING; Industrial Building Construction;Floor Tile and Sheets, Installation Only;Wholesale Trade Agents and Brokers;Interior Design Services;Administrative Management & General Management;Environmental Consultant Services
Jonesboro, GA
Administrative management and general management consulting services, strategic planning consulting services, public relations, public speaking training, public safety advocacy and outdoor advertising consulting services.
ATLANTA, GA
NAICS 237990: Other Heavy and Civil Engineering Construction; NAICS 488119: Other Airport Operations; NAICS 541380: Testing Laboratories and Services; NAICS 541611: Administrative Management and General Management Consulting Services; NAICS 541620: Environmental Consulting Services; NAICS 54169: Other Scientific and Technical Consulting Services
| HUBZone, WOSB |
| National |
| Small Business Administration (SBA) |
| — |
| WBE | National | Greater Women's Business Council | — |
| SBE | Virginia | Virginia Department of Transportation | 701858 |
| WBE | Virginia | Virginia Department of Transportation | 701858 |
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